Contact

Effective date  September 16, 2026    Website  https://theelsearchive.com

Customer support can assist with product questions, orders, tracking, returns, exchanges, cancellations and privacy requests.

Customer Support

Email: support@theelsearchive.com

Phone: +1 570-463-5422

Customer service hours: Monday-Friday, 9:00 AM-6:00 PM Central Time, excluding U.S. federal holidays

Mailing address: 3238 S Palisades Dr, Springfield, MO 65807-8501, United States

Response Time

We normally reply within 1-2 business days. Messages received outside customer service hours are reviewed on the next business day. Include the order number when contacting us about an existing purchase.

Returns

Contact customer support before sending a return. The company mailing address is not an automatic return authorization address. Approved returns must use the instructions and prepaid label provided by us.

Security

Do not send complete payment card numbers, bank passwords, government identification numbers or account security codes by email or through a contact form.