Refund policy
Effective date September 16, 2026 Website https://theelsearchive.com
We accept eligible returns requested within 30 days after delivery. Contact customer support before sending any item so we can confirm eligibility and issue return instructions.
Return Eligibility
To qualify for a return, the item must be in the same condition in which it was received, unused, undamaged and complete with its original packaging, accessories, display base, archive card and any included documentation. Proof of purchase is required.
Starting a Return
Email support@theelsearchive.com within 30 days after the carrier records delivery. Include the order number, the item being returned and the reason for the request. If the item arrived damaged, defective or incorrect, include clear photographs. Do not send a return without authorization.
Return Shipping
THE ELSE ARCHIVE pays return shipping for approved returns. We provide a prepaid return label or other written return instructions. Use the supplied method and retain the return receipt. Packages sent without authorization, sent cash on delivery or sent to the public mailing address without instructions may be refused or delayed.
Items That Cannot Be Returned
· Items returned more than 30 days after delivery.
· Items showing use, alteration, accidental damage or missing components.
· Personalized, made-to-order or custom products, unless damaged, defective or incorrect.
· Gift cards or other non-returnable items identified before purchase.
· Items that cannot be accepted for health, safety or legal reasons, when disclosed on the product page.
A sale price by itself does not make an item final sale. Any product that is final sale will be clearly identified before checkout. These exclusions do not limit rights that cannot be waived under applicable law.
Inspection and Refund Timing
We inspect returned goods after delivery to the authorized return location. If the return meets this policy, we issue the refund to the original payment method within 7 business days after inspection. We will email confirmation when the refund is issued. A bank, card issuer or payment provider may require additional time to post the credit to the account.
Refund Amount
An approved standard return receives a refund of the item price and any applicable sales tax. Standard outbound shipping was free and therefore has no cash value to refund. Optional expedited shipping charges are non-refundable unless the order arrived late because of our error or applicable law requires otherwise.
Damaged Defective or Incorrect Items
Contact us within 7 days after delivery. After review, we will provide a prepaid return label when a return is required and offer an eligible replacement, exchange or refund. Do not discard the item or packaging until we provide instructions.
Exchanges
We accept exchanges for eligible items within the 30-day return window, subject to availability. Contact customer support before returning the item. We pay approved exchange shipping. If the requested replacement is unavailable, the customer may choose a refund under this policy. Any price difference must be settled before the exchange is completed.