Refund policy
Return, Refund & Exchange Policy
Effective date: October 6, 2026
THE ELSE ARCHIVE is operated by BRANCHIO LLC. We accept eligible return requests submitted within 30 calendar days after delivery and provide a free prepaid shipping label for eligible U.S. returns.
Return Eligibility
Items must be unused, in their original condition, and complete with all included accessories, display bases, archive cards, and documentation.
Opening the packaging to inspect your purchase does not, by itself, make the item ineligible for return. Please retain the original protective packaging whenever reasonably possible. If it is unavailable, contact us for guidance on secure return packaging.
Damage present on delivery does not make a damaged-item claim ineligible. Items damaged through misuse, unauthorized alteration, or handling beyond reasonable inspection are not eligible for change-of-mind returns.
An order number or other proof of purchase is required.
How to Request a Return
Email support@theelsearchive.com within 30 calendar days after delivery. Include your order number, the item you wish to return, and the reason for your request.
For damaged, defective, incomplete, or incorrect items, include photographs when possible.
Please contact us before sending the item. Our support team will confirm eligibility and provide a free prepaid return label and packing instructions.
The 30-day window applies to submitting your return request, rather than the date the package reaches us. For an approved request submitted on time, follow the shipping instructions and any dispatch deadline provided by our support team.
Return Address
Returns are sent to our company address in the United States:
BRANCHIO LLC / THE ELSE ARCHIVE
3238 S Palisades Dr Springfield, MO 65807-8501 United States
Please pack the item securely and use the prepaid label we provide so we can identify and process your return correctly.
Return Shipping Costs
THE ELSE ARCHIVE pays return shipping costs for eligible U.S. returns, including eligible change-of-mind returns and returns for damaged, defective, incomplete, or incorrect items.
Customers do not pay return shipping charges when using our prepaid label. If you prefer to arrange your own shipping, contact us first; independently purchased postage is not automatically reimbursed.
We do not charge restocking fees for eligible returns.
Non-Returnable Items
The following are not eligible for change-of-mind returns:
• Return requests submitted more than 30 calendar days after delivery, except where applicable law provides otherwise.
• Items showing use, unauthorized alteration, customer-caused damage, or missing components.
• Personalized, custom, or made-to-order items when the return restriction was clearly disclosed before purchase.
• Gift cards, if offered.
• Items clearly identified as final sale before purchase.
A discounted price alone does not make an item final sale.
These exclusions do not remove your right to report an item that arrived damaged, defective, incomplete, or incorrect, or limit rights that cannot legally be waived.
Damaged, Defective, Incomplete, or Incorrect Items
Contact support@theelsearchive.com promptly if your item arrives damaged, defective, incomplete, or different from what you ordered.
Whenever possible, report visible shipping damage, missing components, or an incorrect item within 7 calendar days after delivery so we can investigate promptly. Reporting after 7 days does not automatically make your claim ineligible, shorten the 30-day return request window, or limit applicable statutory rights.
Keep the item and packaging until we provide instructions. After reviewing the issue, we will arrange an appropriate resolution, which may include a replacement, exchange, or refund. We cover any required return shipping for these issues.
Return Inspection and Refund Timing
We inspect returned items and, for approved returns, initiate refunds to the original payment method within 7 calendar days after receiving the returned item at our return address.
We check the item’s condition and confirm that included components are present. If a return is not eligible for a refund, we will explain the reason and discuss the next steps with you.
Your bank or payment provider may require additional time to post the refund.
Refund Amount
An approved return receives a refund of the returned item’s purchase price and applicable sales tax.
Standard outbound shipping is free, so there is no standard shipping charge to deduct from your refund.
Optional expedited shipping charges are not refundable for change-of-mind returns. If the return results from a damaged, defective, incomplete, or incorrect item, or an expedited service that was not provided, we also refund the applicable original shipping charge.
Exchanges
We accept exchanges for eligible items within the 30-day return request window, subject to replacement stock availability.
Contact support@theelsearchive.com before sending the item. We provide a prepaid return label and pay standard shipping for approved exchanges.
If the replacement is unavailable, you may choose a refund under this policy. Any price difference will be explained and agreed upon before the exchange is completed.
Order Cancellations
Cancellation requests must be submitted within 12 hours after purchase and are subject to fulfillment status.
Please refer to our Order Cancellation Policy for details. If an order has already shipped, you may request an eligible return after delivery.
Contact Us
THE ELSE ARCHIVE
Operated by BRANCHIO LLC
Email: support@theelsearchive.com
Phone: +1 (570) 463-5422
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CT), excluding U.S. federal holidays
Business and return address:
3238 S Palisades Dr Springfield, MO 65807-8501 United States
Business days are Monday through Friday, excluding U.S. federal holidays. This policy does not limit any consumer rights that cannot legally be waived.