Order Tracking

Effective date  September 16, 2026    Website  https://theelsearchive.com

Tracking becomes available after an order has been packed and transferred to the carrier.

Finding Tracking Information

Open the shipment confirmation email and select the tracking link. Customers with an account may also sign in and review the relevant order. Tracking can take up to 48 hours after shipment confirmation to show the first scan.

No Tracking Update

A short pause between scans is normal. If no update appears for more than 3 business days after the first scan, contact customer support with the order number. We will review the carrier record and advise on the next step.

Delivery Problems

For a package marked delivered but not found, check the delivery location, household members, building staff and nearby safe places. Contact the carrier and then notify us. For a package that appears damaged, retain all packaging and send photographs within 7 days after delivery.

Support

Email: support@theelsearchive.com

Phone: +1 570-463-5422

Customer service hours: Monday-Friday, 9:00 AM-6:00 PM Central Time, excluding U.S. federal holidays

Mailing address: 3238 S Palisades Dr, Springfield, MO 65807-8501, United States