Shipping policy
Effective date: October 30, 2026
THE ELSE ARCHIVE is operated by BRANCHIO LLC. This policy applies to orders placed through theelsearchive.com.
Shipping Origin and Delivery Area
All orders are shipped from our U.S. location:
3238 S Palisades Dr
Springfield, MO 65807-8501
United States
We deliver to valid U.S. addresses only and do not offer international shipping.
Available delivery services are shown at checkout. If an accepted order cannot be delivered to the supplied address, we will contact you before shipment. If no suitable delivery arrangement is available, we will cancel the unshipped order and issue a full refund.
Shipping Costs
Standard shipping is free for all eligible U.S. orders, with no minimum purchase required. Available shipping options and any applicable charges are displayed at checkout before payment.
If an optional expedited service is available, its price and estimated delivery timeframe will be displayed before payment. We do not add delivery charges after purchase without your agreement.
Order Processing Time
Orders normally require 1–3 business days for payment verification, picking, packing, and preparation for carrier handoff.
Our daily order cutoff time is 6:00 PM Central Time (CT), Monday through Friday, excluding U.S. federal holidays. Orders placed after this cutoff, on weekends, or on holidays begin processing on the next business day.
Business days are Monday through Friday, excluding U.S. federal holidays.
Transit Time and Estimated Delivery
Standard carrier transit normally takes 3–7 business days after shipment, Monday through Friday, excluding U.S. federal holidays.
The estimated delivery timeframe is 4–10 business days, including order processing and transit. Orders placed after the daily cutoff begin processing on the next business day. Weekends and holidays may extend the elapsed calendar time before delivery.
Delivery times are estimates rather than guaranteed dates. Weather, carrier disruptions, address issues, and unusually high order volumes may cause delays.
Shipping Delays
If we cannot ship within the stated processing period, we will contact you with a revised estimate and offer you the choice to accept the delay or cancel the unshipped order for a full refund.
If your shipment exceeds the estimated delivery window, email support@theelsearchive.com so we can investigate.
Carriers and Tracking
We use trackable carriers selected according to the destination and package.
After shipment, we send a confirmation email with tracking information. Tracking may take 24–48 hours to display the first carrier scan.
Items in one order may ship separately. Each parcel may have its own tracking number and delivery date. Split shipments do not add standard shipping charges.
Address Corrections
Please provide a complete and accurate delivery address at checkout.
Contact support@theelsearchive.com within 12 hours after purchase if an address needs correction. Changes are subject to fulfillment status and cannot be guaranteed once fulfillment begins.
If a parcel is returned because of an incorrect address or refused delivery, we will contact you about available options. Any proposed reshipping charge will be explained before you agree to reshipment.
Damaged, Defective, Incomplete, or Incorrect Items
Please inspect your order after delivery and contact support@theelsearchive.com promptly if something is wrong.
Whenever possible, report visible shipping damage, missing components, or an incorrect item within 7 calendar days after delivery so we can investigate promptly.
Include your order number and photographs when possible. Keep the item and packaging until we provide instructions.
Reporting after 7 days does not automatically make your claim ineligible, shorten the 30-day return request window, or limit applicable statutory rights.
After reviewing the issue, we will arrange an appropriate resolution, which may include a replacement, exchange, or refund. We cover any required return shipping for these issues.
Delivered but Not Received
If tracking shows delivery but you cannot find the package, check nearby entrances, secure delivery locations, household members, and building staff.
Contact support@theelsearchive.com with your order number and tracking details. We will review the shipment and, where appropriate, open a carrier investigation.
A delivered tracking scan does not automatically determine the outcome of a missing-package claim. We will explain the available resolution after reviewing the delivery information.
Returns
Eligible returns may be requested within 30 days after delivery. We provide a free prepaid shipping label for eligible U.S. returns.
All approved returns are sent to our U.S. location:
BRANCHIO LLC / THE ELSE ARCHIVE
3238 S Palisades Dr
Springfield, MO 65807-8501
United States
Please contact support@theelsearchive.com before sending a return so we can provide return instructions and a prepaid shipping label.
Please review our Return & Refund Policy for eligibility, return instructions, inspection timing, and refund details.
Contact Us
THE ELSE ARCHIVE
Operated by BRANCHIO LLC
Email: support@theelsearchive.com
Phone: +1 (570) 463-5422
Customer service hours:
Monday–Friday, 9:00 AM–6:00 PM Central Time (CT), excluding U.S. federal holidays.
Business, shipping, and return address:
3238 S Palisades Dr
Springfield, MO 65807-8501
United States