Shipping policy
Effective date September 16, 2026 Website https://theelsearchive.com
This policy applies to orders placed through theelsearchive.com and delivered within the United States.
Shipping Area
We currently accept and ship orders only to valid addresses within the United States. We do not offer international shipping, freight forwarding or delivery to addresses outside the United States.
Shipping Cost
Standard shipping is free for all eligible U.S. orders. The order summary shown before payment will display the shipping charge as $0.00. If an optional expedited service is offered at checkout, its price and estimated timing will be shown before payment.
Processing Time
Orders normally require 1-3 business days for payment verification, packing and carrier handoff. Business days are Monday through Friday and exclude U.S. federal holidays. Orders placed after normal business hours, on weekends or on holidays begin processing on the next business day.
Transit and Total Delivery Estimate
Standard carrier transit normally takes 3-7 business days after the order ships. The total estimated time from order placement to delivery is therefore 4-10 business days. Delivery dates are estimates rather than guarantees. Severe weather, carrier disruptions, high-volume periods, address problems or events outside our control may cause delays.
Carriers and Tracking
We use trackable U.S. parcel carriers selected according to the destination and package. When the order leaves our facility, we send a shipment confirmation to the email address used at checkout. Tracking can take up to 48 hours to show its first carrier scan.
Address Accuracy
Customers must provide a complete and deliverable address. Contact us within 12 hours after purchase if an address needs correction. We cannot guarantee an address change after fulfillment begins. If a carrier returns a package because the address was incomplete, incorrect or refused, contact us so we can review reshipment or refund options. Any additional cost caused by an address entered incorrectly may be deducted from a refund where permitted by law.
Delays
If we learn that an order cannot ship within the stated processing period, we will contact the customer with a revised estimate and available options. The customer may accept the delay or cancel the unshipped order for a full refund. We will not substitute another product without consent.
Marked Delivered but Missing
If tracking shows delivered but the package cannot be found, check the delivery area, household members, building staff and nearby locations first. Then contact the carrier and notify us promptly. We will review the tracking record and assist with an eligible carrier inquiry. A delivered scan does not automatically determine the outcome of a claim.
Damaged Packages
Photograph the outer packaging, shipping label, internal packaging and damaged product, and contact us within 7 days after delivery. Keep all packaging until we finish the review. Approved damage claims will be handled through replacement, exchange or refund at no additional shipping cost.